AI-Powered Contact Center
An omnichannel platform that brings voice, WhatsApp, live chat, SMS, email and social into one agent workspace — with AI Agent Assist, Speech Analytics, Sentiment AI and predictive routing built in. Run inbound, outbound and blended campaigns with six AI-enhanced dialing modes for next-generation businesses.
Omnichannel Contact Center, Powered by AI
Voice, chat, social media, SMS and email — unified in one platform. With predictive technology and artificial intelligence, routine inquiries are handled automatically, freeing agents for complex interactions.
AI Agent Assist
Real-time prompts, next-best-action suggestions and knowledge-base recommendations during live calls — so every agent performs like your best agent.
Speech Analytics
100% call quality analysis with automatic transcription, keyword spotting and compliance monitoring across every conversation — not just samples.
Sentiment Analysis
Real-time emotion tracking and scoring against supervisor alerts, so negative shifts are caught and escalated before a call goes wrong.
Smart IVR
Natural-language self-service that understands intent, resolves routine requests, and routes complex calls to the right skill instantly.
Auto Summarization
AI-generated call notes and wrap-up summaries written automatically — cutting after-call work and keeping your CRM clean and consistent.
Predictive Routing
ML-based agent matching pairs each caller with the agent most likely to resolve their issue — lifting first-contact resolution and CSAT.
Six Dialing Modes + AI
The industry's most comprehensive dialer suite — six classical dialing modes combined with our flagship AI Dialer that uses machine learning to optimise every call.
AI Dialer
Machine-learning-optimised call timing and lead scoring squeeze the most value from every dial. Our flagship mode, powered by ML.
Predictive Dialer
Auto-dials multiple lines based on real-time agent availability to maximise talk time and minimise wait between connects.
Power Dialer
Aggressive ratio dialing for maximum throughput on high-volume outbound campaigns.
Progressive Dialer
Dials the next contact only when an agent is free — no dropped calls, ideal for relationship-driven outreach.
Preview Dialer
Agent reviews each lead before initiating the call — perfect for complex or high-value accounts.
Manual / Click2Dial
Click-to-dial straight from the CRM or any contact list for one-off and inbound-follow-up calls.
Advanced Dialer & Predictive Capabilities
An AI-enhanced predictive engine delivering improved agent efficiency, higher profitability and stronger agent retention — backed by deep call-handling features.
AI Optimisation
- AI lead scoring & prioritisation of every record
- AI best-time-to-call prediction per contact
- Answering-machine detection with AI accuracy
- Pacing-algorithm control tuned in real time
- Smart lead recycling of unconnected numbers
- Abandon-rate optimisation to stay compliant
- Dropped-call recovery and auto re-queue
- Time-zone-aware dialing with state restrictions
Campaign & Routing
- Inbound & outbound lead management in one queue
- Campaign blending (IB + OB) in a single session
- Multiple-campaign management with priorities
- ACD auto call distribution & skill-based routing
- Longest-idle-agent routing for fair workload
- Callback auto-scheduling and reminders
- Three-way conference & call forward
- DNC / DND list management built in
Voice & Quality
- AI voicemail transcription & drop templates
- Call recording with searchable transcripts
- Call snooping, whispering & intervention
- Hot-lead detection from live conversation
- IVR interactive voice response builder
- Call transfer, parking & pickup
- Bulk voice broadcasting
- Call disposition tracking per campaign
Monitoring & Analytics
- Real-time pacing dashboard for supervisors
- Live agent monitoring & performance stats
- ATT / AHT / call statistics
- Trunk-utilisation & abandoned-call status
- Dialing leads & status in real time
- Unlimited call queue with web-based interface
- Agent inter-dialing support
- Campaign-management tools & reporting
AI Modules That Supercharge Every Agent
Bolt-on AI capabilities that layer onto the dialer and contact center to automate quality, coaching and conversation.
AI Agent Assist
Live prompts and suggestions surfaced to agents mid-call.
Speech-to-Text
Live transcription in 30+ languages.
Sentiment Analysis
Real-time emotion detection & alerts.
AI Call Scoring
Automated quality scoring on every call.
Smart Auto-Summary
AI post-call summaries, written for you.
Predictive Analytics
Forecast call volumes & staffing needs.
AI Voicebot
24/7 automated voice self-service.
Intent Recognition
NLP intent classification & routing.
Conversational IVR
Natural-language menus, no keypad mazes.
Knowledge Base AI
Smart answer suggestions from your docs.
Compliance Monitor
Real-time script-adherence checking.
AI Coach
Automated, personalised training tips.
Reach Customers Everywhere
Engage customers on their preferred channel within a unified platform — WhatsApp, SMS, Live Chat, Email, Voice and Social. Conversations live in one inbox, with AI bots handling routine inquiries 24/7 and seamless handoff to humans when needed.
WhatsApp Business Suite
Official Business API, bulk broadcasting, WhatsApp chatbot, template messages, rich media, click-to-WhatsApp ads, interactive buttons & lists, and green-tick verification.
Live Chat & Social
Web & mobile chat widget, co-browsing, video chat, skill-based routing, real-time translation in 100+ languages, sentiment-based routing, and FB / Instagram / Twitter integration.
SMS Campaign Manager
Bulk SMS broadcasting, 2-way conversations, OTP & transactional, template library, DLT compliance, real-time analytics, scheduling, and AI personalisation.
Email & Voice
Unified email module and full voice telephony in the same agent inbox, with conversation history carried across every channel for true omnichannel context.
QA, Coaching & Mock-Test Suite
Transform contact-center quality from sample-based audits to 100% coverage with AI Speech Analytics. Train new hires faster with an AI-powered mock-test platform and coach agents in real time.
AI Quality Control (QC) Suite
- 100% call recording analysis with AI speech-to-text
- Custom QC scorecards matched to your business KPIs
- Script-adherence monitoring against approved scripts
- Compliance tracking (PCI, GDPR, HIPAA) in real time
- Sentiment & trend analysis to detect emerging patterns
- Performance-trend tracking & coaching opportunities
- Real-time coaching alerts to supervisors on quality issues
- Auto call calibration for consistent QA scoring
- Targeted sampling AI to surface calls most likely to need review
- Live call monitoring — silent listen, whisper, barge
Mock-Test & Training Platform
- AI-powered mock calls that simulate real scenarios
- Role-play scenarios across difficult customer situations
- Custom test scripts built per training topic
- Real-time auto feedback on tone, accuracy and compliance
- Certification programs with successful-completion tracking
- Performance analytics across modules and cohorts
- Knowledge-base quizzes with adaptive difficulty
- Gamified leaderboards with points, badges & rewards
- AI voice-avatar customers with varied accents & tones
- LMS integration with your learning-management system
Custom CRM Development & 100+ Integrations
Build a custom CRM tailored to your workflows, or seamlessly integrate with the 25+ platforms you already use. Connect your contact center to every tool in your stack — most integrations require zero code.
Custom CRM Development
Built from scratch for your exact needs: industry-specific & white-label builds, multi-tenant architecture, mobile CRM apps, workflow automation, AI lead scoring, custom dashboards, role-based access and pipeline management.
CRM Integration (25+ Platforms)
Plug into existing CRMs with 2-way real-time sync, CTI screen-pop, auto call logging, lead auto-capture, custom field mapping, webhook & REST API, data migration, workflow triggers and disposition sync.
25+ Pre-Built CRM Connectors
100+ Third-Party Integrations
Helpdesk, collaboration, ERP, marketing, e-commerce, payments, analytics & SSO. Need a custom integration? We build connectors for any platform with REST / SOAP / GraphQL / SDK support — typically in 2–4 weeks.
Services & Connectivity
Beyond software and hardware, we're a complete telecom partner — SIP trunks, SIM hosting, virtual numbers, toll-free lines and PAN-India connectivity. One vendor for everything from your AI dialer to the phone line it dials out on.
Voice Connectivity
SIP trunk services (scalable channels), PRI line provisioning (E1/T1 PAN-India), cloud telephony, and managed IP-PBX hosting.
SIM Card & GSM
Bulk SIM hosting & provisioning, SIM-pool management with load balancing, GSM channel setup, and multi-operator support (Airtel, Jio, Vi, BSNL).
Virtual Numbers & DID
India & international DIDs (50+ countries), toll-free 1800/1860, vanity numbers, number masking and click-to-call numbers.
Additional Telecom
Voice broadcasting, WhatsApp Business number, bulk SMS gateway and competitive-rate international calling.
Telecom Network Partners
Vendor Interoperability & Hardware
Plug-and-play compatibility with 100+ leading vendors across telephony hardware, IP-PBX systems, endpoint devices and CRM platforms. Leverage your existing investments while integrating with industry-standard equipment.
AI-Specific Industry Applications
Purpose-built AI workflows that map to how each industry actually runs its contact center.
Debt Collection
AI prioritises accounts by propensity to pay and auto-schedules follow-ups at the best time to reach each customer.
Banking & Finance
Fraud detection, compliance monitoring and automated KYC — secured and audit-ready for regulated workflows.
Healthcare
Appointment scheduling, patient callbacks and reminders handled by AI bots with seamless human handoff.
E-Commerce
Order-status bots, returns and proactive upsell across voice, WhatsApp and chat.
Insurance
Claims triage, policy renewals and FNOL captured and routed automatically.
Real Estate
Lead scoring, property matching and virtual-tour scheduling driven by AI.
Proud Clients of e DotNet Systems
A partner for VoIP, telecom and AI-powered solutions — trusted across banking, automobile, BPO, real estate and the service industry.
Why Choose e DotNet Systems
A highly experienced team, AI-ready infrastructure and a proven AI/ML track record — backing 500+ clients, 15,000+ users and 1.5M+ calls handled every day.
AI-Ready Infrastructure
A platform engineered for AI from the ground up, with a proven AI/ML track record across millions of daily calls.
Comprehensive Support
Highly experienced management, complete installation & telephony-hardware support, and strict adherence to SLA.
24×7 Remote NOC
Round-the-clock network operations centre keeps your contact center running with 99.99% uptime.
See the AI Contact Center in Action
Enhanced efficiency, reduced operation costs and higher productivity — powered by AI. Book a personalised demo and discover what an AI-first contact center can do for your business.
Book a Demo