VICIDIAL dialer, Part of the astGUIclient Suite
This system was initially created to fill the need of a customer service group being able to call up clients efficiently and without using a predictive dialer that would potentially lose calls and alienate clients. Since then we have added the ability to do predictive dialing alongside the traditional one-call-at-a-time dialing as well as the ability to take inbound calls and set up campaigns to do blended inbound and outbound at the same time.
Web-client program uses AJAX(php/javascript/XMLHTTPRequest) and requires a web browser.
This system was initially created to fill the need of a customer service group
being able to call up clients efficiently and without using a predictive dialer
that would potentially lose calls and alienate clients. Since then we have added
the ability to do predictive dialing alongside ratio dialing and the traditional
one-call-at-a-time dialing as well as the ability to take inbound calls and set
up campaigns to do blended inbound and outbound call handling at the same time.
Major Features:
– Inbound, Outbound and Blended call handling
– Outbound agent-controlled, broadcast and predictive dialing
– Full USA FTC-compliance capability
– Web-based agent and administrative interfaces
– Ability to have agents operate remotely
– Integrated call recording
– Three-Way calling within the agent application
– Scheduled Callbacks: Agent-Only and Anyone
– Scalable to hundreds of seats only
– Ability to use standard Telco lines and VOIP trunks
– Open-Source GPL licensed, with no software licensing cost
To avail Installation and Support you can reach us on +91-8898075750 or write us on sales@edotnetsystems.co.in
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