IT- Facility Management Services
Facility Management Services (Managed IT Services)
One of our major service operations is the Managed IT Services, where we’ve got 100% customer-satisfaction in most onsite supports. On this model, we prepare our technologists with instruction programs, conducted for Facility management services and support, at the customer’s sites. They’re capable of handling and managing Servers, Work stations Desktops, Laptops Printers and other IT related equipment through parent company.
Our coaching and assistance to the Technologist is continually Tailor created keeping the client prerequisite at heart thus minimising the machine dysfunction. The kind and amount of Technologist is determined by us in line with the client conditions.
Facility Management Services
Facilities Management Services provided by Avion involves an effective combination of people, process and tools to ensure that your IT infrastructure is always up and running. We ensure that the customer’s equipments are in top operational condition and that they are receiving services in a prompt and organized manner.We offer both, OnSite Management Services and Remote Management Services
Our facility management services include complete planning, reporting, escalations and management of complete IT Infrastructure. Our facility management services comprises of
- AMC of Hardware, Network and Software Infrastructure as a customized service
- Resident Engineer
- Server Management Services
- Network Management Services
- Email Configuration Management Services
- IT Security and Firewall Management Services
- Vendor Management
- Asset Management Services
Salient Features of our Facility Management Services
- State-of-the-art Service Centre with Automated Call Tracking Software
- Customer Helpdesk for on-phone guidance
- Microsoft and Cisco Certified Engineers
- Maintain enough spare parts stock of various products
- Call trace and close mechanism with customer feedback
