Interactive Voice Response System
What is IVRS?
Interactive Voice Response is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome.
- In telephony interactive voice response or IVR is phone technology that Allows a computer to detect voice and tone using a normal phone call.
- The IVR system can respond to cAller with prerecorded or dynamic generated audio to further direct cAllers on how to proceed.
- IVRS systems can be used to control almost any function where the interface can be broken to a series of simple menu choices. Once constructed IVRS systems generAlly scale well to handle large call volumes.
Features of IVRS
- Multitasking and multi-threading facility leading to simultaneous handling of 4 analog channels or 30 digital channels or more channels
- Detecting an incoming ring and automaticAlly establishing connection in response to the ring signal.
- Capable of working round the clock throughout the year.
- Multiple language support with user configurable channel specific language.
- Work with All type of exchanges on voice lines or trunk lines with any telecom operator of Land-line Network and cellular phone network.
- Provides cAll statistics and customized report
- ODBC support for accessing All kind of standard database.
Answering Service
Everyone in the 21st century knows what it’s like to get stuck in a never ending voice mail trap. Let Contact Communications free your business from those frustrating choice menus with our 24 hour live operator, India/U.S. based answering service and inbound call center services.
We know that your time is money. Managing critical messaging needs with our custom menu of services means that every business can afford a time-saving solution perfect for their requirements and budget.
Think about it…
Every time someone calls your business number, they are greeted by a real person who is specially trained with your message protocol and who responds immediately according to your pre-planned instructions.
After hours answering is no problem.
Our 24/7/365 operators are always on call to correspond to the needs of your business and your customers.
Let us screen your calls.
Just set up your preferences so we can alert you when an important client calls or there is an urgent situation.
Real time response is standard procedure.
Your messages can be sent as soon as they come in – to your e-mail, fax, phone or via text message to a cell phone, or pager. HIPAA compliant Secure Message Delivery to a smart phone, and encrypted email services are also available for Medical Accounts.
Contact Communications can answer all your calls, after hours or overflow. Our U.S. based operators are available 24 hours a day, seven days a week, every day of the year. Learn about all the features of our Answering Service.
Our business service menu will show you the options that can customize our services to fit your individual needs.
Virtual Office
Any of our services can be combined into your ideal Virtual Office Suite. We will personally tailor to your needs to assure that you can always get the job done. Whether you’re a one man operation or a large company, we can provide what you need.
A live person answering your calls when you can’t 24/7/365. Stop missing calls today!
Website Support Services
Our customer support specialists can access your website and fill out customer information with your callers. We can monitor email inquiries 24/7/365 and forward the information as you like.
Get a Work “Cell”
Some jobs demand you to be on call any time – which unfortunately means your private cell becomes a business line. Let Contact Communications provide a separate phone number where callers can speak to our live U.S. based operators 24 hours a day. We can screen your calls and deliver messages to you as per your custom instructions.
