What is a ticketing system?
A help desk ticketing system (support ticket system) is help desk software that collects all your customer support requests from various channels and manages them from one place.
e DoT is an omnichannel ticketing system that is a shared inbox for all your customer inquiries. No matter what channel your customer uses to contact your business, your agents always have a complete view of your customer and their journey.
A multi-channel support ticketing system
Leave siloed conversations in the past, and connect with your customers on more than one channel. Customers expect a seamless experience and to resolve any issue on the channel they prefer. With an omnichannel ticket system, customers the best experiences and your business can keep the conversation going on every and any channel without losing context.
Provide your agents with a comprehensive view of the entire customer journey in the ticket support system, and help your admins a single source to get real-time performance metrics, KPIs and SLAs across the customer experience.
