What is Bulk Communication Tool
An automated system designed to notify call, fax, send sms, email to a list of recipients. e DOT Bulk Communication tools helps you connect with large audience simultaneously with common or personalized message.
FEATURES
Provides Common platform for Voice/SMS/Email.
Answering and Fax Machine can be detect and appropriate actions can be taken.
Messages and calls can be customized for usage like Payment reminders.
Operates multiple calling lists and multiple campaigns at a time.
Allows you to set time and day for starting the Campaign.
Web browser based access for easy configuration and management.
Calls are forwarded to a given number based on caller input.
All Call Center Resources like Servers, Calls, Trunk Can be Monitored live.
CONNECT WITH EXISTING INFRA..
“Bridging Your Customer Solutions”
Customization : As per your business process requirement.
PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.
Email Integration : Email can be integrated within ConvoxBCT.
SMS Integration :SMS can be integrated within e-DoTBCT.
SECURITY ASPECTS
“To ensure security and integrity of your call center”
Highly Secure Access : User Rights are Restricted and Password typing is masked.
Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.
Session Handling : No user can view the reports without the login of admin.
No Data Injection : Data Injection is prevented in MYSQL Server.
Cross Site Attack : Application is guarded against cross site attack.
