e DoT Call center software presents a versatile platform for Call Center Services.

e DoT Dialer can be used for domestic call center services (Analog/ ISDN trunk lines) and international call center services (SIP trunks). e DoT Dialer redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the advanced feature of call center and much more for a much lower price than traditional call centers. With completely web based management clients can operate your call center from anywhere across the globe. Reports can be customized to any extent to exactly match the client requirement. e DoT is the best call center software for all call center requirements.

We provide

• Inbound Call Center Solutions
• Outbound Call Center Solutions
• Outbound Call Center Solutions with auto DNC Filtering
• Blended Call Center Services
• Cloud based Contact Center Solutions

Contact Center Solutions for Inbound Call Centers

Features of Inbound Call Center Solutions

Automatic Call Distribution (ACD) – ACD Software helps the inbound call centers by picking  and choosing the most suitable agent for a particular caller based depending on their past complexity of problem, calling history, agent’s skill etc. This helps with customers to get the right service in proper time.

Interactive Voice Response (IVR) – Automated Interactive Voice Response will help the callers to choose the the service they are looking for, including language selection option while being guided through various prerecorded voice prompts.

CRM Integration: Depending on the requirement, CRM can be customizable and can be integrated with the call center. Third party CRM’s like sales force etc can  be integrated.

Call Recording : Call recording of all voice calls can be recorded and saved in the server.

Live Call Monitoring : Allows you to listen to the calls taking place in your call center. But with live monitoring, you can listen to these calls in real time .

SOME ADDITIONAL FEATURES OF eDoT INBOUND CALL CENTER SOLUTION

• Caller ID Routing for Privileged customers
• 100% Call Recordings.
• 99.9% Uptime.
• Call Routing to Scheduler, Voice Mail, External Number and to IVR
• Call Queuing, Queue waiting message, Queue Overflow
• Call Holding, Incoming Call Beep, Call Conference, Call Transfer, Call Barge-in
• DID (Called Number) wise routing to process
• Call Queuing and Call waiting

Contact Center Solutions for Out Bound Call centers

Outbound call center solutions

Features of Outbound Call center Software Solutions

Dialers : Outbound Call Center can be configured for preview , timed preview and predictive outbound dialing mode.

Preview Dialer : In preview dialer agent can see the details of the caller  and It is up to the agent to decide on when to make the call and they may also be able to skip the call.

Timed Preview Dialer : In timed preview dialer agent can see the details of the caller  and at set time system dials the number automatically. In this method agent has no scope to waste precious time.

Predictive Dialer : A predictive dialer is an outbound calling system that automatically dials from the database. Predictive dialer increases the number of calls handled by an agent.

Lead List Management : Multiple lists can be uploaded for single process. Realtime status of leads can be viewed.

Call Recording : Call recording of all voice calls can be recorded and saved in the server.

Lead Re-Attempts

CRM Integration

Auto filtering DNC calls

Language Based Routing

Real-Time Dashboards & Reports

If you are looking for Contact Center Solutions, Call Center Services, Call Center out sourcing services, automated call center software, cloud call center software, Inbound outbound call center services, Predictive Dialers, call center software, call software, call center services, call center solutions, call center dialer, inbound call center services, contact center solutions, outbound call center services, contact center software, call center service provider, predictive dialer software, inbound call center solutions, outbound call center software, inbound call center software etc you can contact us for the same on @ sales@edotnetsystems.co.in.

Blended Chat and Email Support For Contact Centers

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Email Support Services

Responding to emails received is crucial for any businesses, especially these days where email has become a major communication medium. Large organization receive load of email daily and responding each of them become a tedious process and so much companies started to outsource their email support to BPOs Companies.

Chat Support Services

It’s becoming inevitable to address queries of online customers as businesses are inclining towards online mode. Chat support creates opportunity to answer customer’s questions instantly while they are browsing, facilitate their online experience for smoother navigation and grab them from dropping out. The chats can be either solving a product or service related query or request for a call back or selling a product or service. We offer Chat support service to handle such process in blended environment.

There is a potential to save 20-30% of customers from getting dropped out. Online customers have started to expect online chat support in websites for quick answers. Chat support is not restricted to technical support only and applicable to any
type of websites.

Features

• Each desk can handle up to 4 events (IB,OB Calls, Email and Chat).
• Ability to chat internally with admin.
• Ability to transfer to another group.
• Can be integrated to any client’s application.
• Reports on daily chats
• Monthly consolidated reports

Email and Chat Support can be offered for