Call Center Hardware

PREDICTIVE DIALER

The amazing thing about modern technology is that it allows us to surpass manual limits — like dialing one number per line at a time. Predictive dialers are advanced computer systems that automatically dial multiple numbers at once, allowing your agents to seamlessly manage multiple calls and customers with advanced detection, call tracking and cloud storage capabilities.

Revolutionize your new call center campaign with e-DoT Dialer, and watch your business take off. Request a free demo today.

Like outdated software, traditional phone receivers aren’t the best choice for modern call centers. Instead, equip your employees with individual USB headsets for comfort and calling convenience during the hours of screening calls, attending to customers and marketing your services. Each headset is an individually functioning listening device equipped with a microphone, and you can choose from a variety of different styles and brands.

USB HEADSETS

MEDIA GATEWAY

To clearly understand what a media gateway is for is essential for any organization looking to improve its telephony network. This versatile equipment allows you to manage and add a number of features related to the communication infrastructure, both in terms of performance and smart control of costs.

Media gateway is a device used in the core network of a telecom network operator to provide transformation and interworking between media streams that use different network standards, communication protocols, codecs and physical connections, so that phone calls work properly between networks using different technologies. 

Request a free demo today.

Operating system is important software of a desktop computer which drives a computer.

Basic software which is required for a call center are as follows.

• Operating System
• Office
• Browser
• Softphone
• USB Driver

DESKTOP SOFTWARE

SERVER

A server is a software or hardware device that accepts and responds to requests made over a network. The device that makes the request, and receives a response from the server, is called a client. On the Internet, the term “server” commonly refers to the computer system which receives a request for a web document, and sends the requested information to the client.

In the server all the dialer software will be installed to have call center working.

Nowadays, call centers use specialized technology rather than old-fashioned software for handling all their calling needs and customer information. No matter the advanced calling technology you use in your call center, however, each agent should be equipped with a personal desktop for management of operations, data storage and customer references — even if everything is stored on the cloud.

DESKTOP COMPUTER

VOICE LOGGER

For quality and evaluation, call centers often utilize recording software to allow managers or supervisors to listen to calls and gauge the success of operators and methods. This software either records calls and lets you listen later or allows monitoring during the real-time progress of a call, and it’s essential to long-term evaluation and improvement of call center processes and outcomes.  A good dialer platform such as e-DoT will include this.

Since VoIP technology is cloud-compatible, call centers only need an internet connection in order to leverage it. 

For voice communication via VoIP technology, however, bandwidth requirements are essential, since voice data is a type of data that is much bulkier than conventional text.

Not only that if you want to access hosted CRMs or web sites it is very important to have it

INTERNET